Customer Care Manager

Job Summary

A company is looking for a Manager, Customer Care to lead and enhance customer experience through effective team management.

Key Responsibilities

• Lead and develop Customer Care teams to achieve performance goals
• Manage performance, coaching, and professional growth of direct reports
• Collaborate with leadership to promote process improvements and ensure positive customer experiences

Required Qualifications

• 7+ years of experience in customer service or call center environment
• 5+ years of leadership experience or equivalent
• Bachelor's degree in a related field
• Strong knowledge of contact center operations and performance metrics
• Ability to make quick decisions in a dynamic environment