Customer Care Manager

Job Summary

A company is looking for a Customer Care Manager.

Key Responsibilities

• Recruit, train, and mentor a high-performing customer care team while fostering a positive work environment
• Oversee daily operations of the customer care department and respond to customer inquiries and complaints
• Identify and implement process improvements to enhance customer satisfaction and efficiency

Required Qualifications

• Proven experience as a Customer Service Manager or in a similar role, preferably in retail eCommerce
• Strong leadership skills with experience managing remote teams
• Proficient in customer service software (e.g., Zendesk, Freshdesk, Gorgias, Gladly)
• Data-driven with the ability to analyze metrics and make informed decisions
• Knowledge of fashion, homewares, and lifestyle products is a plus