Customer Care Manager

Job Summary

Leading a team of customer care and sales professionals, the full-time Customer Care Manager will oversee service delivery, drive sales initiatives, and enhance customer satisfaction in a remote environment.

Key responsibilities

• Manage and mentor customer care and sales teams to ensure high performance and achievement of targets
• Develop and implement strategies to improve customer experience and drive sales growth
• Analyze performance metrics and provide actionable insights to enhance team effectiveness

Required qualifications

• Proven experience in customer service management or sales leadership roles
• Strong understanding of sales processes and customer relationship management
• Experience with performance metrics and data analysis
• Ability to lead and motivate a remote team effectively
• Bachelor's degree in business administration or related field preferred