Customer Care Manager

Job Summary

Leading a remote team, the full-time Customer Care Manager will drive customer-centric operations, ensuring service and sales performance goals are met while developing talent and implementing process improvements.

Key responsibilities

• Lead and develop customer care teams to achieve service and sales objectives
• Analyze performance trends and implement strategies to enhance customer experience
• Collaborate with internal partners to align operational execution with company goals

Required qualifications

• Bachelor's degree or equivalent business experience
• 5+ years of relevant leadership experience in contact center or customer operations
• Demonstrated ability to lead teams and drive results at scale
• Experience implementing process improvements and AI technologies
• Proficient in MS Word, Excel, PowerPoint, and customer service systems