Customer Care Operations Manager

Job Summary

A company is looking for an Associate Manager, Customer Care Operations.

Key Responsibilities

• Improve content for customers and internal Customer Care agents
• Design and facilitate training modules for Customer Care agents
• Evaluate training program success and coach new agents on customer interactions

Required Qualifications

• 2+ years of relevant experience, preferably in the Customer Service industry
• Experience developing content for customers and internal users
• Ability to empathize with customers and understand their perspectives
• Experience in troubleshooting and providing resolutions to users
• Proficiency in prioritizing support requests and escalating issues as needed