Customer Care Optimization Analyst

Job Summary

A company is looking for a Customer Care Optimisation Analyst for a 7-month fixed-term contract.

Key Responsibilities

• Manage Salesforce permissions and make necessary changes to the system
• Identify optimisation opportunities within Salesforce and support UAT on new releases
• Analyze customer feedback and create/update process flowcharts and training materials

Required Qualifications, Training, and Education

• Completion of a Sales Administration certificate and potential for Development certificate
• Experience in operations support and customer-focused environments
• Highly self-motivated with a strong desire to learn
• Ability to work under pressure in a fast-paced environment
• Experience utilizing multiple systems to achieve set KPIs/targets