Customer Care Professional

Job Summary

A company is looking for an Associate Customer Care Professional, Mutual Funds, Remote.

Key Responsibilities

• Provide a superior call experience by engaging with customers and resolving inquiries from start to finish
• Build rapport with diverse callers and assess their situations to offer tailored solutions
• Participate in ongoing training and development opportunities to enhance product knowledge and customer service skills

Required Qualifications

• High school diploma or equivalent; post-secondary education preferred
• Experience in customer service, financial services, or insurance is preferred
• Ability to navigate complex customer interactions effectively
• Willingness to adapt and contribute to continuous improvement in a fast-paced environment
• Remote workspace with reliable internet and power is required