Customer Care Professional

Job Summary

A company is looking for an Associate Customer Care Professional for Mutual Funds, Remote.

Key Responsibilities

• Provide a superior call experience by managing customer interactions from start to finish without relying on scripts
• Build rapport with diverse callers to accurately assess situations and present appropriate solutions
• Focus on quality and first-call resolution while minimizing processing time and after-call work

Required Qualifications

• High school diploma or equivalent experience
• Experience navigating complex customer interactions from support through to resolution
• Ability to work full-time between 9:30 a.m. and 6 p.m. (CST), Monday through Friday after training
• Remote work requirements include a private, secure, distraction-free work area with reliable internet connection
• Ability to pass a criminal background check