Customer Care Professional

Job Summary

A company is looking for a Customer Care Professional - Soft Sales.

Key Responsibilities

• Provide excellent customer service by responding to inquiries via phone, email, SMS, or chat
• Utilize soft sales techniques to recommend products or services while resolving customer issues
• Maintain accurate records of customer interactions in the CRM system and meet performance metrics

Required Qualifications

• High school diploma, GED, or equivalent is required
• Minimum of 1 year of experience in a customer service call center position
• Minimum of 1 year of sales experience, preferably in soft sales or upselling
• Some business classes or vocational/technical training is preferred
• Basic computer skills, including experience with Microsoft Office and CRM systems