Customer Care Professional

Job Summary

A company is looking for a Customer Care Professional III to join their Customer Success team.

Key Responsibilities

• Act as the primary owner for customer inquiries and resolve routine and complex problems
• Edit and update customer account information and manage account changes
• Generate key customer reports to support strategic decision-making and ensure compliance with SLAs

Required Qualifications

• 2-4 years of experience in a professional Customer Service or Contact Center environment
• High competency in computer software packages and experience with CRM applications
• Strong reasoning skills with the ability to identify trends and make recommendations
• High School Diploma required; a minimum of 2 years of College Education preferred
• Exceptional organizational skills and interpersonal strength