Customer Care Reporting Specialist

Job Summary

To support the analytical operations of the Customer Care department, the full-time remote Customer Care Reporting Specialist will complete reports, perform data analyses, and maintain performance data to drive business decision-making and improve operational efficiency.

Key responsibilities

• Complete reports and projects requested by Customer Care teams in a timely manner
• Create and maintain performance data for the entire Customer Care department
• Deliver regular reports and perform quality assurance to ensure accuracy and compliance

Required qualifications

• Associate's degree or equivalent work experience required
• 4 years of reporting experience required
• 4 years of work experience in a business setting required
• Proficient in Microsoft Office Suite
• Ability to support compliance program objectives