Customer Care Representative

Job Summary

Providing exceptional service to customers, the full-time remote Customer Care Representative will handle a high volume of inbound calls, addressing inquiries and resolving issues while building rapport and ensuring customer satisfaction.

Key responsibilities

• Answers and places calls to customers, addressing their needs and concerns regarding products or services
• Engages in active listening to confirm information, diffuse escalated situations, and provide accurate solutions
• Utilizes job-specific software and tools to manage inquiries and strives to meet call center metrics while delivering excellent service

Required qualifications

• High school diploma or GED
• 2-4 years of customer service or inside sales experience
• Demonstrated ability to work collaboratively in a team environment
• Proficiency with Microsoft Office and familiarity with CRM software
• Preferred experience or interest in the environmental and/or sustainability field