Customer Care Representative

Location: Remote
Compensation: Hourly
Staff Reviewed: Thu, Jul 11, 2024
This job expires in: 28 days

Job Summary

A company is looking for a Customer Care Representative.

Key Responsibilities:
  • Answer technical support tickets via email, chat, and phone
  • Collaborate with engineering and product teams to solve complex issues
  • Document customer interactions and maintain records in CRM system

Required Qualifications:
  • Previous experience in a client-facing technical role for a CCaaS business
  • Must have a dedicated quiet workspace with high-speed internet
  • Experience using a ticketing system
  • Willing to work flexible hours, including weekends
  • Training will be provided, but hours may differ from shift hours

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