Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative.

Key Responsibilities

• Handle customer contacts via phone for billing, technical troubleshooting, and content questions
• Translate technological jargon into easily understandable language for users
• Collect user feedback and relay it to the appropriate department for improvements

Required Qualifications

• Flexibility to work within Customer Care Department hours (7 am - 6 pm Pacific)
• Goal-driven and outcome-oriented work experience
• Curiosity about technology and ability to learn quickly
• Prior inbound and outbound customer service experience preferred
• A four-year college degree or equivalent work experience is a plus