Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative (Remote).

Key Responsibilities

• Provide customer support by answering inquiries and resolving issues across various communication channels
• Accurately enter and manage customer data and interactions in Salesforce
• Collaborate with team members and other departments to enhance customer service and resolve issues

Required Qualifications

• 1-2 years of customer service experience, preferably in a call center
• High School Diploma; Associate or Bachelor's degree preferred
• Experience in claims processing or the insurance industry is a plus
• Proficiency in Salesforce and Microsoft Office tools
• Ability to manage multiple tasks and adapt to changing priorities in a fast-paced environment