Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative I to provide exceptional customer service and support.

Key Responsibilities

• Listen attentively to customers and provide personalized solutions
• Troubleshoot issues using available resources to resolve customer concerns
• Build and maintain customer relationships to foster loyalty and trust

Required Qualifications

• One or more years of customer contact handling experience preferred
• Proficiency with technology for problem-solving purposes
• Track record of meeting KPIs, metrics, and goals
• Working knowledge of Microsoft Office
• Ability to work flexible shifts and overtime as needed