Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative (Summer Hiring Class).

Key Responsibilities

• Respond to 70-90 phone calls per day, providing exceptional customer service
• Assist customers with policy changes, claims inquiries, and understanding coverage options
• Collaborate with team members and support other departments as needed

Required Qualifications

• Experience in the pet insurance, healthcare, or other insurance industries
• Strong mental and emotional resilience to handle challenging interactions
• Experience in a customer service role, preferably in a call center setting
• Ability to adapt and multitask in a fast-paced environment
• A genuine desire to positively impact customers' experiences