Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative.

Key Responsibilities

• Manage order intake and provide timely responses to customer inquiries regarding order status, pricing, and documentation
• Monitor customer orders and implement improvements to enhance service levels and account management
• Collaborate with cross-functional teams to support customer needs and ensure compliance with contractual obligations

Required Qualifications

• 2 - 3 years of customer care or related experience; college degree preferred
• Six Sigma Certification is a plus
• Proven ability to implement process improvements that enhance service levels
• Demonstrated autonomy in decision-making based on data analysis
• Ability to work from home with access to high-speed internet and a suitable work environment