Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative (Remote).

Key Responsibilities

• Provide professional administrative and telephone support for incoming customer and branch phone calls, aiming for first call resolution
• Handle general inquiries regarding customer statements and branch accounts
• Process customer payments and update the automated credit card system in compliance with internal controls

Required Qualifications

• High School degree or equivalent
• Strong customer orientation and knowledge of telephone etiquette
• Exceptional interpersonal skills and ability to build relationships
• Proficient in computer navigation and multitasking across software programs
• Demonstrates commitment to professionalism and company values