Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative.

Key Responsibilities

• Manage order intake and provide timely responses to customer inquiries regarding order status, pricing, and documentation
• Monitor customer orders and implement account management improvements to enhance service levels
• Collaborate with cross-functional teams to ensure customer needs are met and maintain strong customer partnerships

Required Qualifications

• 2-3 years of customer care or related experience
• College degree preferred; Six Sigma Certification is a plus
• Proven ability to implement process improvements
• Independent decision-making skills with data-driven analysis capability
• Ability to learn and execute proficiently in various customer-based software applications