Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to handle inbound and outbound calls while providing quality service to customers.

Key Responsibilities

• Handle inbound calls and process mail related to customer inquiries, including billing and account updates
• Research member accounts and communicate with clients regarding documentation issues
• Maintain individual performance standards and departmental goals while ensuring accurate account documentation

Required Qualifications

• High school diploma or equivalent
• Ability to work any shift, including a rotating schedule post-training
• Typing speed of at least 40 words per minute
• Experience with Microsoft Word, Excel, and Outlook
• Must have a secure, quiet work-from-home environment with high-speed internet