Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to provide superior service and support to customers.

Key Responsibilities

• Manage order intake and provide timely responses to customer inquiries regarding orders, pricing, and documentation
• Monitor customer orders and implement improvements to enhance service levels and account management
• Collaborate with cross-functional teams to ensure customer needs are met and assist in resolving issues

Required Qualifications

• 2 - 3 years of customer care or related experience
• College degree preferred; Six Sigma Certification is a plus
• Ability to make data-driven decisions based on analysis of facts and historical data
• Experience in implementing process improvements to enhance service levels
• Proficiency in various customer-based software applications or online portals