Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to join their team.

Key Responsibilities

• Deliver excellent consumer service via phone, chat, and email
• Provide timely resolution to consumer inquiries regarding orders, returns, and product recommendations
• Act as a product expert and collaborate with management to enhance the consumer experience

Required Qualifications

• Prior experience in customer service, particularly with phone interactions
• Proficiency with spreadsheet applications (e.g., Google Sheets, Microsoft Excel)
• Ability to engage with customers empathetically and resolve inquiries effectively
• Must be a team player and a self-starter
• Experience in omnichannel CPG organizations is preferred