Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to manage customer orders and inquiries in a remote setting.

Key Responsibilities:

• Manage customer orders, including manual entry and verification, while adhering to business rules
• Handle inbound calls and inquiries regarding order placement, status, and returns, triaging as necessary
• Investigate and resolve customer issues related to shipments, pricing, and order discrepancies

Required Qualifications:

• Degree or equivalent with 1+ years of relevant customer service experience preferred
• Proficient in Microsoft Excel and Outlook
• Familiarity with Sales Force and SAP is preferred
• Ability to work in a Windows environment and manage multiple tasks
• Strong self-motivation and sense of urgency in completing tasks