Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative for the AU, UK, and EU regions.

Key Responsibilities

• Support partners by answering questions via chat or email and providing friendly responses
• Create a positive customer experience through personalized interactions, including Zoom calls
• Guide new partners post-onboarding and report customer insights for product improvement

Required Qualifications

• Experience in a wellness business environment, using industry software
• 1-2 years of experience in Customer Support, Communications/PR, or a social-oriented role
• Four-year post-secondary education/Bachelor's degree preferred
• Familiarity with tools like Intercom, Slack, Notion, and Google Suite is a plus
• Ability to multitask and manage various requests simultaneously