Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to support partners in using their product and growing their wellness businesses.

Key Responsibilities

• Provide speedy and friendly support to partners via chat or email
• Guide new partners through onboarding and migration processes
• Report insights and feedback from customers to improve product features

Required Qualifications

• Experience working in a wellness business using industry software
• 1-2 years of experience in Customer Support or a similar role
• Four-year post-secondary education/Bachelor's degree preferred
• Ability to learn new technology quickly
• Experience with tools like Intercom, Slack, Notion, and Google Suite is a plus