Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative who will provide support to customers regarding their pet insurance needs.

Key Responsibilities:

• Respond to 70-90 phone calls per day, delivering exceptional customer service
• Address customer emails promptly and assist with policy procedures and adjustments
• Help customers understand coverage, review claims, and maintain policies

Required Qualifications:

• Strong mental and emotional resilience for handling challenging customer interactions
• Experience in a customer service role, preferably in a call center setting
• Basic level of technical proficiency with multiple software systems
• Adaptability and ability to multitask in a fast-paced environment
• A genuine desire to positively impact customers' experiences