Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative (Full-Time).

Key Responsibilities:

• Triage incoming phone calls from members and pharmacies, resolving issues efficiently
• Document and escalate concerns to the appropriate internal teams
• Ensure customer satisfaction and adherence to health and safety standards

Required Qualifications:

• High school diploma or equivalent; Associates or Bachelor's degree preferred
• 2+ years of customer service, call center, or healthcare experience
• 2+ years of PBM or related healthcare experience required
• Ability to work independently in a remote, high-volume environment
• Bilingual Spanish and Medicare experience preferred