Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to enhance the product and service experience for customers.

Key Responsibilities

• Provide support and guidance to customers via in-app chat and email
• Troubleshoot and escalate sensitive issues to appropriate internal teams
• Collaborate with growth and product teams to provide insights for product improvement

Required Qualifications

• 3-5 years of customer service or support experience
• Familiarity with Google Workspace, Slack, or similar tools
• Experience in providing clear instructions and articulating feedback for improvements