Customer Care Representative

Job Summary

A company is looking for a National Customer Care Representative I dedicated to making a positive difference in customer service.

Key Responsibilities

• Investigate, diagnose, and troubleshoot donor inquiries and issues, providing suitable solutions
• Cultivate lasting relationships with donors through various communication channels
• Identify and escalate recurring system or application issues to the leadership team

Required Qualifications

• High school diploma or GED
• Proficient computer skills
• Two years of customer service experience required
• One year of technical customer service support preferred
• One year of text, chat, or social media customer support preferred