Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to provide support and resolve customer inquiries efficiently.

Key Responsibilities

• Use multiple systems to resolve customer inquiries and document actions taken on accounts
• Address customer complaints, providing suitable solutions to ensure satisfaction and retention
• Fulfill customer order requests and assist with inquiries regarding order status and shipping information

Required Qualifications

• High school diploma or GED
• 1-2 years of experience in a customer service role
• 1 year of customer service experience in a contact center setting (preferred)
• Proficiency with Windows-based applications, Google Suite, and Microsoft Office software (preferred)
• Working knowledge of call center systems and/or workflows