Customer Care Representative

Job Summary

A company is looking for a National Customer Care Representative I dedicated to making a positive difference.

Key Responsibilities

• Investigate, diagnose, and troubleshoot donor inquiries and issues while ensuring timely resolution
• Cultivate lasting relationships with donors through various interactive communication channels
• Identify recurring system issues and escalate them to the leadership team

Required Qualifications, Training, and Education

• High school diploma or GED
• Proficient computer skills
• Two years of customer service experience required
• One year of technical customer service support preferred
• Bilingual preferred but not required