Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative II.

Key Responsibilities

• Assist Dental and Vision callers with eligibility, benefits, claims, and provider location
• Utilize knowledge of claim adjustments to resolve provider requests and provide feedback on high-level claim issues
• Support enrollment activities and act as a liaison between the organization and client Member Services staff

Required Qualifications

• High school diploma or equivalent
• 1+ years of customer service experience in healthcare, call center, banking, or retail
• Basic knowledge of Microsoft Office products
• Ability to work occasional overtime as needed
• Experience in a virtual environment is preferred