Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative.

Key Responsibilities

• Manage order intake and provide timely responses to customer inquiries regarding order status, pricing, and documentation
• Monitor customer orders and implement improvements to enhance service levels and account management
• Collaborate with cross-functional teams to ensure customer needs are met and maintain strong partnerships

Required Qualifications

• 2-3 years of customer care or related experience
• Preferred college degree and Six Sigma Certification
• Independent decision-making skills with the ability to analyze data
• Detail-oriented with strong organizational skills
• Ability to maintain professionalism under stress