Customer Care Representative

Job Summary

Customer Care Representative provides full-time remote support for Dental and Vision inbound callers, assisting with eligibility, benefit coverage, and claims while ensuring a memorable customer experience.

Key Responsibilities

• Assist callers with information regarding eligibility, benefits, authorizations, and claims
• Act as a liaison between the organization and clients to resolve eligibility and appeal issues
• Document call information accurately and provide feedback on claim issues to management

Required Qualifications

• High school diploma or equivalent
• 1+ years of customer service experience in healthcare, call center, banking, or retail
• Basic knowledge of Microsoft Office products
• Ability to work occasional overtime as needed
• Experience in a virtual work environment is preferred