Customer Care Representative

Job Summary

Working remotely, the part-time Customer Care Representative will handle customer inquiries, provide excellent service through active listening, and resolve issues proactively while managing confidential information.

Key responsibilities

• Handle and respond to all customer inquiries with innovative solutions
• Aim to resolve issues on the first call and de-escalate situations as needed
• Track call-related information for auditing and reporting purposes

Required qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems