Customer Care Representative

Job Summary

Handling inbound calls from members, clients, and facilities, the full-time Customer Care Representative will manage 60-80 calls daily in a remote work environment, contributing to exceptional customer service and support.

Key responsibilities

• Respond to and resolve inquiries from members, clients, and facilities via phone
• Progressively handle more complex tasks as skills develop
• Maintain a high level of customer service and meet call volume expectations

Required qualifications

• Must currently reside in Mississippi
• 1 year of call center experience
• 6 months of customer service experience
• Basic typing and computer experience with excellent navigational skills
• Access to high-speed internet with specified minimum upload and download speeds