Customer Care Representative

Job Summary

Providing exceptional customer service remotely, the full-time Customer Care Representative will assist customers with disability and leave management claims, ensuring they receive the support needed to rebuild their lives after unexpected events.

Key responsibilities:

• Initiate claims and provide exceptional customer service according to best practices
• Promote digital self-service capabilities and accurately document claim information using multiple applications
• Commit to the training and work schedule while maintaining a dedicated workspace free from distractions

Required qualifications:

• Demonstrated background in customer service, call center, insurance, retail, or a related field
• Ability to work in a fast-paced environment while navigating multiple programs
• High School Diploma or equivalent experience required; Spanish bilingual is a plus
• Strong problem-solving and critical thinking skills
• Reliable high-speed internet connection meeting specified requirements