Customer Care Representative

Job Summary

Providing exceptional customer support, the part-time Customer Care Representative will manage inbound calls related to product orders and service issues remotely, ensuring customer satisfaction and compliance with company policies.

Key responsibilities:

• Provide first-level assessment and resolution of customer issues through inbound calls
• Maintain detailed records of customer interactions and handle dispute escalations according to company procedures
• Attend mandatory training sessions to stay updated on product and policy changes

Required qualifications:

• Minimum of 3 years of service-related experience in a call center environment
• Experience with Automatic Call Distributor (ACD) systems preferred
• Basic knowledge of Microsoft Outlook, Word, Excel, and OneNote required
• Proven track record of working in a fast-paced remote environment
• Bilingual in Spanish is a plus