Customer Care Representative

Job Summary

Providing exceptional customer service remotely, the full-time Customer Care Representative will assist customers with disability and leave management claims, ensuring they receive the support needed to rebuild their lives after unexpected events.

Key responsibilities

• Initiate claims and provide exceptional customer service according to best practices
• Promote digital self-service capabilities to enhance customer experience
• Accurately document claim information using multiple computer applications

Required qualifications

• A demonstrated background in customer service, call center, insurance, retail, or a related field
• Ability to work in a fast-paced environment while navigating multiple programs
• High School Diploma or equivalent experience required
• Spanish bilingual is a plus
• Commitment to training and work schedule