Customer Care Representative

Job Summary

Seeking compassionate individuals, the part-time Customer Care Representative will provide exceptional support to users who are blind or have low vision, assisting with inquiries, technical troubleshooting, and onboarding while working remotely.

Key responsibilities

• Respond promptly and empathetically to customer inquiries via calls, emails, and texts regarding billing and product usage
• Assist users with technical issues related to the Aira app and equipment to ensure a seamless experience
• Educate new users on the features and functionalities of the Aira platform during onboarding sessions

Required qualifications

• Minimum 2 years of customer service experience
• High school diploma or equivalent; additional education or certifications in customer service are a plus
• Experience working with people with disabilities or accessibility technology
• Basic understanding of smartphones and technology-related devices
• Flexibility to work various shifts, including weekends and holidays