Customer Care Representative

Job Summary

Delivering exceptional customer service, the full-time Customer Care Representative will manage routine health-related inquiries through various communication channels while working remotely from Sunday to Thursday, 9:00 AM to 5:30 PM Eastern, following a four-week onsite training period.

Key responsibilities

• Supports assigned client groups by performing routine health-related customer service activities
• Handles inbound and outbound calls, adhering to established scripts and procedures
• Maintains confidentiality of customer information while providing professional and empathetic service

Required qualifications

• 1 year of related customer service experience
• Ability to respond effectively to customer inquiries via digital methods
• Experience in a healthcare or laboratory setting is preferred
• Strong digital skills, including proficiency with Outlook and Excel
• Commitment to continuous improvement and teamwork