Customer Care Representative

Job Summary

To provide exceptional customer service, the full-time Customer Care Representative will manage routine health-related inquiries through various communication channels while working remotely from Sunday to Thursday, 10:00 AM to 6:30 PM Eastern, after completing a four-week onsite training program.

Key responsibilities

• Supports assigned client groups by performing routine health-related customer service activities
• Handles inbound and outbound calls, following established scripts and procedures to ensure timely responses
• Maintains customer confidentiality and delivers sensitive health information with professionalism and empathy

Required qualifications

• 1 year of related customer service experience
• Experience in health care or laboratory settings is preferred
• Proficiency in digital communication tools, including phone systems and chat platforms
• Ability to maintain high standards of accuracy and quality in service delivery
• Commitment to continuous improvement and teamwork within a collaborative environment