Customer Care Representative

Job Summary

Seeking a full-time Customer Care Representative, this remote position will manage inbound service and reservation calls, focusing on one-call resolution to ensure efficient and positive customer interactions.

Key responsibilities

• Handle 2-3 inbound service and reservation calls per hour with efficiency and professionalism
• Accurately process changes to existing reservations in a timely manner
• Utilize available resources to independently and accurately address customer requests

Required qualifications

• Reliable availability for a full-time schedule of 35-45 hours/week based on business needs
• Strong typing skills and proficiency with internet navigation, chat, email, and Microsoft Office
• Ability to communicate effectively through all mediums and make outbound follow-up calls
• Self-motivated and adaptable to succeed in a structured virtual call center environment
• Must have a private, distraction-free workspace to focus on work tasks