Customer Care Representative

Job Summary

Seeking a motivated bilingual professional, the full-time Customer Care Representative will manage a high volume of inbound and outbound calls, assist with complex customer support issues, and support accounting functions in a remote work environment.

Key responsibilities:

• Handle a high volume of customer calls and provide timely resolutions to support issues
• Support accounting tasks including data entry, payment processing, and collections efforts
• Collaborate with team members and other departments to ensure smooth daily operations

Required qualifications:

• High school diploma or equivalent required
• Minimum of 1-2 years of customer service or call center experience preferred
• Basic accounting and collections experience preferred
• Proficiency in Microsoft Excel and Microsoft Word
• Fluency in English, both written and verbal