Customer Care Representative

Job Summary

To support customer satisfaction and service excellence, the full-time Customer Care Representative will handle billing inquiries, service orders, and customer needs while working remotely from Cincinnati, OH, and will undergo a probationary period of twelve months.

Key responsibilities

• Provide high-quality customer interactions by addressing needs with integrity and empathy
• Utilize professional judgment to escalate issues to management when necessary
• Participate in on-call rotations and promote sales of available products and services

Required qualifications

• High school diploma or GED completed at the time of application submission
• One year of customer service experience, including call center, hospitality, or retail
• Willingness to work in a 100% phone-based customer interaction environment
• Ability to multi-task and work with various technologies using multiple monitors and applications
• Access to reliable high-speed internet and a quiet work environment