Customer Care Representative

Job Summary

Providing compassionate support to members, the full-time Customer Care Representative will handle up to 70 calls daily, addressing billing inquiries and resolving complex healthcare concerns in a remote setting.

Key responsibilities

• Answer a high volume of calls from patients, evaluating and responding to all aspects of billing inquiries
• Research, troubleshoot, and resolve complex billing issues and customer complaints, ensuring full resolution
• Maintain compliance with HIPAA regulations while navigating the Quest Billing System and tracking patient contacts

Required qualifications

• 1+ years of experience in a call center handling high volumes of inbound calls
• 1+ years of experience in a medical office or healthcare setting analyzing and resolving customer concerns
• Knowledge of healthcare claims billing and eligibility processes
• Ability to translate complex healthcare terminology into simple instructions for customers
• High school diploma or GED; must be 18 years or older