Customer Care Representative

Job Summary

Passionate about helping others, the full-time Customer Care Representative will manage inbound service and reservation calls in a remote environment, focusing on one-call resolution to ensure efficient and memorable customer interactions.

Key responsibilities

• Handle 2-3 inbound service and reservation calls per hour with efficiency and professionalism
• Accurately process requested changes to existing reservations in a timely manner
• Utilize available resources to independently and accurately handle customer requests

Required qualifications

• Reliable and available to work a full-time schedule between 35-45 hours/week based on business needs
• Strong typing skills and proficiency with internet navigation, chat, email, and Microsoft Office
• Open to receiving coaching feedback and applying learnings through regular meetings
• Self-motivated and adaptable to succeed in a structured virtual call center
• Must have a private, distraction-free workspace for remote work