Customer Care Representative
Job Summary
Seeking a full-time remote Customer Care Representative, the candidate will manage inbound inquiries from patients, caregivers, and healthcare providers regarding a nasal epinephrine spray and its support program, ensuring professional and empathetic service while adhering to established procedures.
Key responsibilities
- Answer inbound customer calls and provide professional, courteous, and empathetic service
- Assist customers with questions related to the product and available support resources, using approved materials
- Accurately document customer interactions and follow established processes for inquiries and escalations
Required qualifications
- Strong listening and note-taking skills
- Ability to follow scripts, FAQs, and established procedures
- Experience in a high-volume inbound call environment
- Reliable attendance and punctuality
- Proficient in computer and data-entry skills
Complete Job Description
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