Customer Care Representative

Job Summary

To support patient needs, the full-time remote HME Customer Care Representative will manage order requests, coordinate with clinical teams, and ensure timely delivery of medical equipment while utilizing medical terminology to advocate for patients.

Key responsibilities

• Handles incoming requests for referrals, verifying and processing orders while initiating insurance verification and follow-up
• Builds equipment orders using patient medical records and offers alternative product suggestions to enhance patient care
• Provides instructions to patients and families regarding product provision, reimbursement, and financial responsibilities

Required qualifications

• High school diploma/GED or equivalent working knowledge
• Working knowledge of medical terminology and familiarity with hospital operations
• Excellent organizational and interpersonal skills
• Proficiency with commonly used office software and ability to learn new applications
• Previous experience in a healthcare setting is preferred